hbajee 20 — Privacy Policy

1 Introduction and Scope

hbajee 20 treats the privacy of its users as its highest priority. This privacy policy explains what information is collected about you while using the hbajee 20 platform, how that information is used, with whom it may be shared, and how you can maintain control over your own information.

This policy applies to: hbajee 20's website, Android and iOS apps, and any services provided through our digital platforms. Whenever you register, log in, deposit, or use any service on hbajee 20, this policy remains in effect.

hbajee 20's Terms and Conditions complement this privacy policy, and reading both documents together will give you a complete understanding of the overall terms of service. This policy applies equally to all adult users (21+) regardless of age.

2 Information We Collect

hbajee 20 collects only the information necessary to provide services, ensure security, and meet legal obligations.

2.1 Registration and Identity Information

• Full name, date of birth, and nationality
• Mobile number and email address
• Copy of national ID card or passport (for identity verification)
• Permanent address

2.2 Financial Transaction Information

• Details of transactions completed via bKash, Nagad, Rocket, Upay, or bank transfer
• Deposit and withdrawal amounts and dates
• Account balance and transaction history

2.3 Usage and Technical Information

• IP address, device type, and operating system
• Browser type and version
• Time of site access, session duration, and pages visited
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Content of communications with the support team via live chat or email
• Details of complaints, suggestions, or requests

3 Purpose of Using Information

hbajee 20 uses collected information for the following purposes:

• Creating accounts, verifying identity, and ensuring secure login
• Processing deposits, withdrawals, and other financial transactions
• Managing bonuses, cashback, and VIP benefits
• Preventing fraud, money laundering, and other illegal activities
• Providing customer support 24/7 via live chat and email
• Improving platform performance and resolving technical issues
• Sending relevant promotional messages and updates (subject to your consent)
• Fulfilling legal obligations and providing necessary information to the relevant authorities

Your information is not sold to any third party. Information may only be shared where necessary, under the conditions stated below.

4 Sharing Information and Third Parties

hbajee 20 maintains strict confidentiality. However, in certain circumstances, limited information may be shared with the following parties:

4.1 Service Provider Partners

Only the information necessary to perform services is shared with partners such as payment processors (bKash, Nagad, Rocket, Upay, banks), technology infrastructure providers, and game studios. These partners are contractually bound to meet hbajee 20's privacy standards.

4.2 Legal Obligations

In the case of a court order, government investigation, or other legal obligation, the necessary information may be provided to the relevant authority.

4.3 Fraud Prevention

Limited information may be shared with specialist service providers for account protection and fraud detection.

5 Cookies and Tracking Technologies

The hbajee 20 platform uses cookies and similar technologies. Cookies are small data files stored on your device.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and core functionality. These cannot be disabled.
• Functional Cookies: Remember your preferences, such as language selection and display settings.
• Analytics Cookies: Collect data by analysing platform usage in order to make improvements.
• Marketing Cookies: Used to show relevant advertisements — you may withdraw your consent at any time.

5.2 Cookie Controls

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may prevent you from using certain features of the platform.

6 Data Retention Period

hbajee 20 retains your information only for as long as it is necessary or legally required. The following policy is followed:

• Active account data: retained in full for as long as the account remains active.
• Financial transaction records: retained for a minimum of five years from the date the transaction is completed.
• After account closure: identity and transaction-related information is kept for a specified period to meet legal requirements.
• Marketing data: deleted as soon as consent is withdrawn.

After the set period, data is securely deleted or anonymised so that you can no longer be identified.

7 Data Security Measures

hbajee 20 uses industry-standard technologies and practices to keep your personal and financial information secure:

• Data transmission is secured through SSL encryption.
• Sensitive information (passwords, payment data) is stored in encrypted form.
• Access control: only authorised staff can access specific data.
• Regular security audits and vulnerability assessments are conducted.
• Automated alerts are in place for suspicious logins or account activity.

However, transmitting information over the internet is not entirely without risk. It is your own responsibility to keep your password confidential and not to log in from unfamiliar devices.

8 Your Rights

As a user of the hbajee 20 platform, you have the following rights:

8.1 Right to Access Information

You may request to know what information we have collected about you. Contact the support team and, subject to verification, this information will be provided.

8.2 Right to Correct Information

You may request correction of any inaccurate or incomplete information stored in your account.

8.3 Right to Delete Information

In certain circumstances you may request that your information be deleted. However, some information may be retained for a specified period due to legal obligations.

8.4 Right to Opt Out of Marketing Messages

You may withdraw your consent to receiving promotional messages at any time. This will have no effect on your access to the core service.

To exercise these rights, contact hbajee 20 via 24/7 live chat or email. Our Responsible Gaming Policy contains further information on account limits, self-exclusion, and protection measures.

9 Protection of Minors

All services on hbajee 20 are for persons aged 21 or over only. We do not knowingly collect any information from minors.

Age is verified at the time of registration. If a minor's information has been collected by mistake, that account will be closed immediately upon discovery and the relevant information will be permanently deleted.

10 Policy Changes and Updates

hbajee 20 reserves the right to amend this privacy policy as needed. In the event of significant changes, notice will be given via the registered email address or on the platform.

Continuing to use the platform after any changes are made will be taken as acceptance of the updated policy. You are advised to check this page regularly.

For detailed questions about this policy, visit our FAQ section — where you will find answers to common questions about accounts, payments, and privacy.

11 International Data Transfers

Some of hbajee 20's service provider partners may be located outside Bangladesh. In such cases, your information may be transferred internationally. However, regardless of where the information is processed, the standards of this privacy policy are maintained.

Contracts with third parties ensure that they use your information only for specified purposes and with appropriate safeguards.

12 Contact Us

If you have any questions, complaints, or requests to access information regarding this privacy policy, please contact the hbajee 20 support team: